FREQUENTLY ASKED QUESTIONS

Q: HOW DO I TAKE ADVANTAGE OF FREE GROUND SHIPPING?
A: Free ground shipping is automatically applied when you purchase an order of over $50.00 or more

Q: WHERE CAN I BUY YOUR SHOES?
A: Please visit our online store here at www.laurenlorraine.com or find us through our retailers across the nation, as well as our online retailers.

Q: DO YOU ACCEPT RETURNS?
A: Please contact the store or website where you purchased your shoes – your retailer has their own return/exchange policy. If purchased through www.laurenlorraine.com, customers have 10 days to return defected merchandise. No worn damages will be accepted.

Q: WHERE CAN I FIND THE STYLE NAME OR SIZE OF MY SHOE?
A: We stamp the name of the style and the size on the lining inside the shoe or a strap – usually its near the ankle.

Q: DO YOU MAKE SHOES IN SIZE 5 or 11?
A: Our standard size run is 6-10. However, we do make some styles in size 5-12. Each product page lists the size run available. Please check with the retailer of your choice to see if they stock the extended sizes.